Privacy policy

Privacy Policy

Introduction

Hairo respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at Hairo’s website.

Information Collection

Hairo collects information through our website at several points. We collect the following information about primary visitors: Name, Address, Phone Numbers, Email Addresses, and Credit Card information.

We may also collect Names, Addresses, Phone Numbers, Email Addresses, and Credit Card Numbers that our users provide about other people, such as referrals, gift purchases, and deliveries to alternate shipping addresses. Hairo does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We collect the following general data that is not personally identifiable information: web pages viewed, websites visited prior to visiting our site, websites visited after visiting our site, search engines visited, electronic media advertising, print advertising, radio advertising, and TV advertising. We collect demographic data to better market our products and serve our customers.

We verify the accuracy of this information through our credit card processing procedures and periodic mail list verification procedures, utilizing both internal and external resources.

We collect this information through catalog requests, product purchases, and various advertising analytics. We voluntarily collect Names, Addresses, Phone Numbers, and Email Addresses for catalog requests. Credit Card information is voluntarily collected for product purchases. Web pages viewed, websites visited prior to visiting our site, websites visited after visiting our site, search engines visited, electronic media advertising, print advertising, radio advertising, and TV advertising are voluntarily and/or involuntarily collected for various advertising analytics. To receive our products and services, the collection of Names, Addresses, Phone Numbers, Email Addresses, and Credit Card Numbers is mandatory for the payment and shipping processes. Other information we request is optional.

We do employ cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Hairo to track usage patterns and deliver customized content to users. Our cookies may have an expiration date. Our cookies do not collect personally identifiable information.

Information Usage

The information collected by Hairo will be used for product purchases and marketing purposes. Users who provide information will receive purchased products, services, email announcements, or advertisements.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will supplement information collected at our website with data from other sources.

We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or usage changes, we will advise you by updating this document.

Access to Information

Hairo maintains the accuracy of our information through updates from our customers and periodic review of data. Users may access their own personal information and contact us about inaccuracies they may find by contacting us at 021-423-6868.

Users may delete their information from our database by contacting us at 021-423-6868.

Problem Resolution

If problems arise, users may contact Hairo by phone at 021-423-6868, or by mail at Hairo, PO Box 15370, Vlaeberg, Cape Town, South Africa, 8018. We are committed to resolving disputes within 30 days.